Topic 1: Skills for Office Assistant

Office administrators require a distinct set of skills to discharge their responsibilities efficiently. A career in the office profession involves undertaking a wide range of tasks, which requires additional skills beyond academic qualifications. Besides, working in specialized sectors requires one to have industry-specific knowledge in a given area. For example, a secretary in a law firm needs competency in preparing legal documents and support the attorneys in their research.

Some of the essential competencies, outside academic training, that office assistant need include; time-management, communication, organizational ability, problem-solving ability, coordination, planning, and technology skills (Bianca). These sets of skills are fundamental in a successful career as an office assistant.

An office assistant is responsible for the coordination of all activities that take place within his or her station. Thus, he or she requires impeccable skills in planning, time-management, and coordination. The three competencies enable him or her to draw an efficient schedule for the manager and other staff. Office secretaries have direct control over what should and at what time.

However, they realize this objective through meticulous planning and working together with other members of staff, including the manager. Planning and coordination skills are vital in ensuring that the entire team sticks to the schedule (Bianca). Everything has to be in place when it is required to enhance efficiency and time-management. The productivity in any office depends on the assistant’s ability to plan, coordinate, and organize all the activities.

Further, communication is also an integral part of an assistant’s responsibility in an office. One of the duties is to receive and respond to messages that come into the office. Thus, excellent skills in verbal and written communication help in improving efficiency when discharging these duties. All duties of an office professional revolve around communication, making it one of the critical skills in the profession.


Bianca, Audra. Nine Skills Needed to Become a Successful Administrative Assistant. 01 July 2018. 19 October 2020. <>

Topic 2: Supply Chain Management: Ford v. Tesla

The automotive industry is one of the sectors that hugely impacted by quality recall issues. Automobile companies produce millions of cars and trucks every year in different plants across the country and globe. A simple defect in the design or assembly process has a direct impact on the quality of the product that leaves the plant. In 2020, Ford Motors Co. recalled more than 12,000 vehicles of its Ford Explorer and Lincoln Aviator brands (Millar, 2020).

The fundamental reason behind the recall by Ford was what it described as “defective driveshaft.” On the other hand, Tesla has not had a major recall issue with its models produced this year. The Musk-led company is a pioneer and leader in the electric vehicles market in the US. A notable difference between the two firms in their supply chain.

Ford Motors Co. uses the traditional supply chain management to ensure its products reach the clients. The system involves the company contracting automobile dealers, who sell the product to the clients (McMahon, 2016). In most cases, the company hardly interacts with its consumers. The contracted dealers handle the clients and their complaints.

Contrarily, Tesla Inc.’s supply chain model enables the company to control all aspects of its production process. The company builds most of its vehicle components independently, thus allowing it to have quality control throughout the production chain. The company also bypass dealers to directly handle its clients (Pietro, Ivanov, & Battini, 2017). Tesla’s model of supply management enables the company to have better quality control of its production process, leading to products with minimal issues.


McMahon, B. (2016). The Ford Century in Minnesota. University of Minnesota Press.

Millar, B. (2020, November 13). Ford recalls more than 28,000 vehicles, including 2020 Explorers, Aviators. Retrieved December 15, 2020, from The Business Journal:

Pietro, G., Ivanov, D., & Battini, D. (2017). Closed-loop supply chain simulation with disruption considerations: A case-study on Tesla. International Journal of Inventory Research, 4(4), 257-280.